Privacy Policy

1. Who We Are

Sandalwood Memorials Ltd is the data controller responsible for your personal information.

Address: 103 Colney Hatch Lane, Muswell Hill, London, N10 1LR
Email: info@sandalwoodmemorials.co.uk

We understand that many of our customers contact us during sensitive and emotional times. We treat all personal information with care, respect and strict confidentiality.

2. Information We Collect

We may collect and process the following personal data:

• Name
• Address
• Telephone number and email address
• Details relating to memorial design or inscription
• Communications you send to us
• Technical website data such as IP address, browser type and device information

We collect this information when you contact us, submit forms, request quotations, place orders, speak with us by telephone or meet us in person. We may also receive information from funeral directors, cemeteries or relevant authorities when necessary to provide our services.

3. How We Use Your Information

We use personal data to:

• Provide quotations and manage memorial orders
• Communicate with cemeteries, churches and authorities
• Arrange installation and related services
• Respond to enquiries or concerns
• Improve our services and website
• Send information you have requested

We only process your data where we have a lawful basis to do so. This may include performing a contract, complying with legal obligations, pursuing legitimate business interests, or where you have given consent.

4. Marketing Communications

We will only send marketing information where you have requested it or consented to receive it. You may withdraw your consent at any time by contacting us.

5. Sharing Your Information

We may share your data where necessary to provide our services. This may include cemeteries, crematoria, funeral directors, clergy, local authorities and trusted contractors involved in memorial production or installation.

All third parties are required to handle your data securely and only for authorised purposes. We never sell personal data.

6. International Transfers

Your personal data is not transferred outside the United Kingdom or European Economic Area.

7. Data Security

We implement appropriate technical and organisational safeguards to protect your personal data from unauthorised access, loss, misuse or disclosure. Access to information is restricted to those who require it for legitimate business purposes.

8. How Long We Keep Data

We retain personal data for the duration of our relationship with you and for up to six years afterwards for legal, accounting and record-keeping purposes.

9. Cookies

Our website uses cookies to improve functionality and understand how visitors use the site. You can adjust your browser settings to refuse cookies, although some parts of the website may not operate correctly if you do so.

10. Your Rights

You have rights under data protection law, including the right to request access to your personal data, correct inaccuracies, request deletion where appropriate, restrict processing, object to certain uses, and request transfer of your data.

To exercise your rights, contact info@sandalwoodmemorials.co.uk.

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office.